Category: UC&C
How to Help your Sales Teams with Conversation Intelligence (second part)
In our previous paper we talked about the difference between Conversation Intelligence and...
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Let’s Make the Future Depend on Us, Let’s be Aware of AI and Work Accordingly
I love reading books or talking with people who get into the eye of the storm when transformative...
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Conversation Intelligence versus Conversational AI. What is the difference? (Part 1)
There’s a Conversation Intelligence solution that improves productivity, reduces negotiation...
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10 tips to enhance customer experience using Contact Center as a Service
CCaaS, gives you access to the flexibility required to meet market ever-changing demands and...
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Employee Experience: the driving force of a business is its people
The driving force of any business is its people. As organizations around the world embrace hybrid...
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“Last but not least”: telephones in Experience Centers (Part 2)
In the first part of this article, I mentioned that a voice tool tends to make customer support...
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“Last but not least”: telephones in Experience Centers (Part 1)
Call centers play an important part in customer service teams. At Cirion, we believe a contact...
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Gamification: How games applied to work can improve customer support
This new technological trend, related to the application of fun in work environments, involves the...
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Five Questions on Collaborative Tools
While we experience a new business paradigm, it’s essential to identify tools that support smart...
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Webex, Teams and Zoom … Oh my!
In the complex world of Unified Communications and Collaboration (UC&C), how do you pick the...
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Future of business in a collaborative environment
The future of work, employees’ profile, and professional environment are changing rapidly, and...
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