In relation to the previous article on AI and Moravec’s paradox, another antinomy that has been mentioned in recent months following the emergence of DeepSeek
Moravec’s paradox, articulated by Austrian scientist Hans Moravec, describes an artificial intelligence (AI) singularity; i.e., it is easier for machines to perform intellectually challenging tasks than intuitive tasks for humans. The oldest human skills, such as movement and language, are automatic for us, but difficult for machines. Conversely, tasks that humans find complex are simpler for machines.
We mentioned in Part 1 of this article that Customer Experience World has continued evolving to a breakneck speed in 2024 and that the upcoming years will bring a significant expansion.
In today’s fast-paced work environment, maximizing productivity and improving collaboration are top priorities. Fortunately, AI technology can help with that, and many organizations are reaping the benefits.
Call centers play an important part in customer service teams. At Cirion, we believe a contact center has functions that go beyond answering the phone, responding to emails or chats, holding videoconferences, or developing service bots.
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