UC&C
A guide to getting started with your AI Companion assistant
In today's fast-paced work environment, maximizing productivity and improving collaboration are top priorities. Fortunately, AI technology...
How to Help your Sales Teams with Conversation Intelligence (second part)
In our previous paper we talked about the difference between Conversation Intelligence and Conversational AI, a very subtle one with different...
Let’s Make the Future Depend on Us, Let’s be Aware of AI and Work Accordingly
I love reading books or talking with people who get into the eye of the storm when transformative things are happening worldwide, particularly with...
10 tips to enhance customer experience using Contact Center as a Service
CCaaS, gives you access to the flexibility required to meet market ever-changing demands and making sure that your Contact Center is a springboard...
Employee Experience: the driving force of a business is its people
The driving force of any business is its people. As organizations around the world embrace hybrid work, they realize the importance of investing in...
“Last but not least”: telephones in Experience Centers (Part 2)
In the first part of this article, I mentioned that a voice tool tends to make customer support more satisfactory, providing the user with a...
“Last but not least”: telephones in Experience Centers (Part 1)
Call centers play an important part in customer service teams. At Cirion, we believe a contact center has functions that go beyond answering the...
Gamification: How games applied to work can improve customer support
This new technological trend, related to the application of fun in work environments, involves the use of game mechanics in business contexts,...
Five Questions on Collaborative Tools
While we experience a new business paradigm, it’s essential to identify tools that support smart ways of working and drive connectivity between...
Webex, Teams and Zoom … Oh my!
In the complex world of Unified Communications and Collaboration (UC&C), how do you pick the best solution for your business? Paradigm shifts...
Recent Posts
Artificial Intelligence: a journey on its early stage Artificial Intelligence (AI) is emerging as one of the most powerful engines for corporate digital...
Today we are celebrating a very significant milestone in our history: a new anniversary as Cirion, a leading digital infrastructure and technology provider in...
Technology WiFi 7: The seventh generation technology could broadly outperform their previous versions in terms of capacity, connection speeds and latency Cirion...
Data Center Technological Evolution is one of the drivers behind the digital transformation of the last decade. From the boom of big data to the ubiquity of...
End users’ experience connecting to the Internet depends on the Autonomous System to which their service provider is connected. According to a topological, data-based...
CDNs ensure high-quality, seamless streaming for large-scale sporting events such as the 2024 Copa América, and the 2024 Paris Olympic Games, efficiently managing...
The new generation of wireless networks leverages Internet connection, opening endless innovation opportunities, which will change the way organizations create value...
Given the rise of ecommerce, retail companies need to strengthen their cybersecurity policies. Ricardo Pulgarín, cybersecurity expert at Cirion Technologies, shares...
The focus on network visibility, application availability, data center resilience, people training, and continuous cybersecurity monitoring are fundamental strategies...
In today's fast-paced work environment, maximizing productivity and improving collaboration are top priorities. Fortunately, AI technology can help with that,...